Kyoto - Les Voyages Candle Collection

We ship worldwide. If our system doesn't recognise your destination, please kindly contact us via email and we will process your order manually after checking the shipping costs to your destination.

We ship via DPD to the UK and via UPS to most international destinations and sometimes use Royal Mail as an alternative. Packages to mainland UK are usually delivered in 1-2 business days. Packages to North America & Europe are usually delivered in 4 business days.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Our shipping fees don't include local import duties or customs outside of UK and which vary from country to country. If you have any questions about ordering from outside the UK, please contact us via email at: hello@heating-and-plumbing.com.

POST-BREXIT SHIPPING INFORMATION

If you are a European customer, who has fallen in love with our collection, please keep in mind that on receipt of your parcel, you will now be required to pay your local VAT plus a small admin fee from the shipping company upon delivery. Unfortunately, all of this is beyond our control and decided by the local governments.

Shipping to the EU is now back to being a smooth process and we have decided to keep the ordering system in place as most of our customers are ready to cover theses charges.

Please note that if a parcel is refused because of customs and VAT charges, most shipping companies systematically send the shipments for destruction, so if you have any questions about ordering from the EU, please contact us via email before placing your order at: hello@heating-and-plumbing.com and we will do our best to clarify the new process.

RETURNS

Our clients usually fall in love with our products at first sight, but if you are not satisfied with your purchase, please contact us via email at: hello@heating-and-plumbing.com.

• You can return any unwanted item(s) within 14 days of receipt of your order.
• Unless faulty, your items should be returned to us in a resellable condition. This means unworn, in the same condition you received them and with any labels and packaging fully intact.

More information about our return policy is available in our Return Policy Section.

Craftsmanship, Local Production & Beautiful Materials define our manufacturing ethos.

Our collection is almost made entirely in the British Isles apart from a few products that are made in France (Champagne buckets & some of our dress socks). We work with local mills, small workshops and skilled craftsmen to produce beautifully made lifestyle accessories.

When possible, we ship our accessories in a light 100% recyclable mailing bag.

We can add a handwritten card to your purchase.

Select from one of these beautiful fine art cards, and make sure to add your message to the "additional comments" section at checkout. We will include your card with the package and make sure that the packing list doesn't show the value of your gift.

Our leather workshop can emboss your initials or a special text or logo on the leather straps of our picnic blankets, Champagne buckets, Champagne charmers or denim Tote bags. We also offer embroidered monograms for our alpaca socks, kids merino blankets and home throws, apart from the Cashmere collection. Accessories from our Cashmere collection come in a beautiful gift box which can be tailored with a date, family surname, a brand name or a short message in gold foiling . The gold foiling personalisation is included free of charge for all our 100% Cashmere throws from the Eternal Edition. See more information here or don't hesitate to send us an email, if you have a specific request.